Case Study
Time-Critical Chilled FMCG Distribution
Reliable, temperature-controlled early-morning delivery that a Melbourne FMCG supply chain can build around.
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Client Profile
A dairy distributor that runs on the morning
The client is a Melbourne-based dairy distributor requiring daily early-morning delivery of chilled milk products from a milk wholesaler to their warehouse, to support downstream FMCG distribution.
The brief: keep chilled dairy moving to a fixed early-morning deadline, five days a week, without disrupting warehouse processing.
The Problem
- Reliable 5-day-per-week delivery
- Arrival before 8:00 AM to support warehouse processing
- Temperature-controlled transport for chilled dairy
- Flexibility to adapt to changing weekly schedules
- Efficient return of empty pallets and crates
Our Solution
Delivax implemented a structured, dedicated solution:
- Dedicated 6-pallet refrigerated vehicle allocation
- Weekly schedule coordination, confirmed each Friday
- Pre-planned early-morning dispatch to guarantee arrival before 8:00 AM
- Controlled chilled transport maintaining product integrity
- Reverse logistics support returning empties
The Outcome
- Consistent on-time delivery before 8:00 AM
- Maintained chilled chain integrity
- Zero disruption to warehouse processing
- Streamlined pallet return process
- Long-term trusted partnership spanning multiple years
Delivax now operates as a reliable chilled distribution partner supporting the client's FMCG supply chain.
At a glance
- Service Model
- Dedicated contracted fleet
- Frequency
- 5 days per week
- Capacity
- 6 pallets per run
- Reverse Logistics
- Yes
- Duration
- Multi-year engagement
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