Privacy Policy
How we collect, use, disclose and protect personal information, in accordance with applicable Australian privacy laws.
Last updated: 10 July 2026
1. Introduction
Delivax ("we", "us", "our") is a B2B transport and logistics provider. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information.
It applies to everyone who interacts with us ("you", "your"), including visitors to our website, clients and their representatives, people who apply for a position with us, and our staff.
2. What we collect
The type and amount of personal information we collect depends on your dealings with us. Depending on the context, this may include:
- your name and job title
- business details such as company name and ABN
- your email address and business telephone number
- collection and delivery addresses and related instructions
- records of your enquiries, quotes and correspondence with us
If you apply for a position with us, we may also collect recruitment information such as your employment history, qualifications, references and eligibility to work in Australia.
When you use our website, we may collect technical information including your IP address, the date and time of your visit, the pages you viewed, and the type of device, browser and operating system you used. We use this information in aggregated form to help us understand and improve our website.
You can generally browse our website and make general enquiries without identifying yourself. However, if you do not provide the information we request, we may not be able to provide the service or respond to the enquiry you are seeking.
3. How we collect personal information
We collect personal information in a number of ways, including:
- directly from you, when you submit a contact or quote form on our website
- by email or written correspondence
- in the course of providing our transport and logistics services
- from our website and related analytics tools
Where practicable, we collect personal information directly from you. In some cases we may collect information from third parties, such as service providers acting on our behalf, where it is reasonable to do so.
4. Why we collect personal information
We collect, hold, use and disclose personal information for purposes including:
- providing quotes and delivering our transport and logistics services
- managing our relationship with you and administering bookings and deliveries
- responding to your enquiries and handling complaints
- improving our services and performing research and analysis
- recruitment, workplace management and staff administration
- protecting the safety and security of our people, clients and property
- detecting and preventing fraud or misuse of our website and resources
- complying with our legal obligations
Direct marketing
With your consent, or where otherwise permitted by law, we may contact you about our services, offers and updates. You can opt out at any time by contacting us using the details below, or by using the unsubscribe facility included in our electronic messages.
5. Who we may share your information with
We may share personal information with third parties where appropriate for the purposes described above, including:
- service providers who support our operations, such as information technology, data storage, email delivery and customer relationship management providers
- professional advisers such as accountants, auditors and lawyers
- government, regulatory and law enforcement authorities where required or authorised by law
- your authorised representatives, where you ask us to
We do not sell your personal information.
6. Cookies
A cookie is a small piece of information that a website transfers to your browser. We may use cookies to remember your session and to help us understand how our website is used. Most browsers accept cookies by default. You can adjust your browser settings to reject cookies or to notify you when they are used, though this may limit some website functionality.
7. Data quality and security
We take reasonable steps to keep the personal information we hold accurate, up to date and complete, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure systems, and restricting access to staff who need it to perform their duties.
You can help us keep your information current by letting us know about any changes to your details.
While we take care to protect information transmitted through our website, no transmission over the internet can be guaranteed as completely secure, and you provide such information at your own risk. Links to third party websites are provided for convenience only, and we are not responsible for their privacy practices.
8. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity first. We will generally provide access, subject to some exceptions permitted by law, and will take reasonable steps to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will endeavour to resolve your complaint promptly. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
Further information is available at oaic.gov.au.
10. Contact us
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact us:
Email: sales@delivax.com.au
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will be posted on this website. Please check this page periodically so that you are aware of any changes.